Testimonials
Testimonials
Our team are amazing and our customers agree, see the overwhelming responses we have received from our wide mixture of customers from differing areas of the custom garment industry. This is just one of the reasons why here at Amaya we are confident when we say “Leaders in the Garment Decoration Industry”.
Google Reviews
Kornit
The Kornit Avalanche Hexa HD6 has improved production through lower print costs and improved colour accuracy, but perhaps the biggest advantage is its printing speed. The Avalanche Hexa HD6 has improved our production speed by 84%, comparing to last year, and is something that’s driven change in every other aspect of our business.
Alex CunliffeCo-Founder - Inkthreadable
The new Rapid ink offers huge benefits to our print workflow. After several demonstrations with some of our core clients they have all commented on the vibrancy and softness of the print. Furthermore, the new reduced cost per print from the HD6 is allowing us to quote competitively on print runs that were previously out of reach from a costing perspective. We are printing larger runs with orders of 500-1000 units now being part of our daily workflow.
Nic SimonsDirector - Shirt Monkey
Melco
John was his normal professional self, sorting out the problem I did not realise I had, and showing me I did not have the problems I thought! Shows after 25 years working with Amaya UK you are never too old to learn. John was patient with me and has taught me a few new tricks. I must also thank the team back at the office for their support after the work has been done. The support from Amaya UK is second to none, and why we at Micary Embroidery have been with them for 25 years.
We have been researching embroidery systems for the last year and the Melco embroidery systems got the best write up and now having had a demonstration with Liz at Amaya we can now see why. Liz explained everything in a professional way and from our first contact with Amaya they really have exceeded our expectations. We can’t speak highly enough about the Melco embroidery system, Amaya and Liz. We feel like we have been treated like family and really get the impression that Amaya are more than a business. We came to the right company with the right product and dealt with the right person. Amaya? Best thing since sliced bread!
Thank you so much as a company, you are truly amazing! John I thank you. We will never buy from anywhere else. Your customer service is top-notch. From ladies on the phone to service guys. Amazing!
Gari AppletonFfigar sports
When launching an e-commerce store offering personalised gifts, we chose embroidery to ensure beautiful quality and a long-lasting result.
Choosing Amaya to partner with was an easy decision as the advice and support from the initial phone call and demonstration with Liz through to the installation training with Steve was second to none. Nothing is ever too much trouble and our follow up meeting with the wonderful Matt only proved how hands-on and knowledgeable the team are and continue to be.
Jennie StrattonDirector - Creative X
Embroidery is a hobby for me, and I decided to buy a Melco EMT16X so I could do more than on my brother machine. I absolutely love it, so much so I’ve named her “ M&M – Melco Magic “. The support and training I received from the Amaya team throughout have been fantastic – because I already knew about embroidery. The engineer on the day adapted my training to more advanced features which were really helpful. I’m 110% happy with my purchase and recommend both the Melco EMT16X and Amaya as a company.
Christina Paddock
Having bought our first embroidery machine from Amaya, the EMT16, we would recommend the machine to anyone looking to move into embroidery, but more importantly we recommend working with amaya. The team have impressed us from the first discussion, no hard sell, honest clear friendly advice they really feel like they are working with us to help our business rather than just looking for a sale. In fact we’ve now started using their toner papers and flex and when we start looking at DTG I know who we will be calling!
Nick EcclesDirector - Briz-graphics
We had been in embroidery for 15+ years and had worn out our original 4-head machine. Now we knew exactly what we wanted in our new machinese and what questions to ask. We decided on the melco emt16 – notice I say “decided” not settled for. The melco was superior in every way. Quality and consistency of design, sewing field, software (both OS & Design Shop) & ease of embroidering caps. It was user friendly & easy to train our operators on. The melco’s have been a major factor in the growth of our embroidery business.
Chuck NorthcuttDirector - The digiguy
Just a quick note to provide some positive feedback for your staff who have helped me out recently and shown what a great team you have at Amaya. This has confirmed to me that we made the correct choice of equipment and support, following our months of research. Over the weekend I had a problem with one of my EMT16’s and penned an email to Alan and Fern hoping to get a response first thing Monday morning. Alan went one better than that and responded within a few hours on Sunday, offering a number of solutions. I certainly didn’t expect this but it was great to be able to try and start the recovery process as soon as possible. Fern responded first thing Monday and co-ordinated a plan for Alan to visit on the Tuesday. The machine was back up and running shortly after he arrived – a great relief as we had our first big order to complete. In this world we are quick to make complaints and very rare do people get a “thank you” for a job well done, something that your team seem to be able to do with ease and professionalism.
AllanDirector - The badger embroidery & print co.
Although I have only had my Hoopmaster for a few days I can already see the benefits over the manual method I was using before. It’s so easy to move the board for different size shirts, and get the embroidery in the same position every time, plus I love the magnetic hoop for heavy jackets. Best part is less pressure on my wrists and arms, thank you Amaya for recommending the hoopmaster and mighty hoop product
EleniDirector - Marina Co.
Investing in embroidery has turned our business around and is now our key seller. It has been such a great purchase for us. After two years of having one machines, the amount of work we have got increased so much we then invested in a second machine and potentially another one next year. The after-care and customer service from Amaya is great. It’s not just a sell and that’s it, whenever we have an issue and we call up someone is there straight away.
Scott WrigleyDirector - Wrigle Print
Forever & OKI
I would like to thank all of the amazing staff at Amaya from my first telephone call requesting information on the OKI white toner printer, to the staff that took their time to talk me through all of the pros and cons with no push to sell me the product – just filled me with the information.
It took me 6 months to make the decision to purchase the machine. Once it was delivered the fantastic Adam Barr logged on to my computer, set it all up, and gave me some help to get started.
I was having a few teething problems – it was me, not the machine that was the problem! I had a few telephone conversations with Sadia who has been a delight to work with, then went for some one-to-one training in the Nottingham office. Once again we meet both Adam and Sadia, both were fantastic and could not do enough to help both myself and my husband.
On returning home I had another couple of issues, these turned out to be my press not reaching the right heat. Yet again Sadia was at the end of the telephone and happy to help. We as a company have no problems recommending Amaya, and should we need any further equipment to expand our embroidery and print side of business, we will be back. Thank you Amaya, Adam and Sadia for your amazing customer service.
Kim and Adam MurrayOwners - Chandelles Saddlery Embroidery and Print
From a commercial point of view we have been delighted, the OKI transfer printer filled a printing capability void within our workwear and clothing division that gives our clients more options on colour, look/feel and material. The price point appears to be just right allowing us to give good value but is still profitable.
Tom WrightSales Director - Hudson Group
I couldn’t be happier with the experience we have had with Amaya. We originally purchased the no cut dark paper but after a few attempts we fathomed it wasn’t really great with my printer, with it not having white ink. Erin sent some testers of the flexsoft paper for us to try and we continued to have issues. Erin went out of her way to go through various trial and error, contacting the manufacturer with our printer type to make sure we were using optimum settings etc and even tried some test presses at Amaya HQ with some of our designs we printed for her. After more trial and error the conclusion was it was the heat press we were using, which I will admit was substandard. We eventually switched to a different heat press, which we purchased through Amaya aswell, and the excellent customer service continued through that process. Honestly couldn’t recommend Amaya enough!
Laura RobbinsOwner - No Shortcuts Apparel
Adam has been very helpful and knowledgable. I bought the machine second hand and as such was only given a quick demo. He has taken me through how to use the software and how the different papers work. I have had quit a few teething issues to say the least and he has always managed to answer my questions fully and point me in the right direction. He’s always been Very responsive and happy to help. Thanks to his help I am now up and running and will be ordering my next lot of papers very shortly. Kind Regards Ryan
RyanOwner - Oki Customer
I came to Amaya from using a different transfer paper for dark garments. I was having major problems getting details to transfer. Then I was introduced to Forever Laser Dark and the TransferRIP through Amaya. What a revolution for my shirts and customers. Now I can do work for customers I’d dread before! They are here to help you with after-sales as I bought a Melco EMT16+ from them recently and absolutely love it. Their help in getting me up and running with it has been invaluable. With them I have been able to grow my business and gain more customers.
RobDirector - Custom Shirts and More
Just a quick line to say thank you for the support you gave us yesterday and your colleague. The advice helped us to print our first customer order with the forever papers and has given us a lot of confident to get this working properly in 2020.
The process is so simple and easy, it must be if I can operate it, and we look forward to expanding this new tool, thanks to your’s and Amaya Uk’s help.
Mike MullisDirector - Micary Embroidery
SEF
Amaya
Any company can sell a product, that is the easy bit. Amaya takes it to the next level, firstly with their due diligence, they will only sell you a product that is suitable for your business. Once you have the product the after sales service is something else. Combining on site product training on installation with continual free training days with industry specialists. I could not recommend Amaya enough for your next purchase to enhance your garment decoration business.
TonyAll Stitched Up
Honestly the best bunch of people I have met, They promise after care, and they deliver, every single time.
Dip Chandarana
Knowledgeable in their products. Always helpful. No problem is too much. We always feel like valued customers when we visit, even if the visit is to solve a problem. “The customer is king” appears to be their mantra. We have a Melco EMT16 and a Texjet Echo from them and the performance of both the company and the products is exceptional.
CarlDirector - Stitch Pettit
Best company for all type of printing machines and garment materials, I bought DTG printer demo is perfect it went smoothly bought the machine straight way thanks for Julian and Peter.
Raghu Mady
When Ultimate Promotions first set up, we purchased our main equipment from one of the well known key suppliers in the UK but after install we had major issues for 6 months trying to get a usable product to sell due to major issues with our new high end white toner printer and transfer papers. We suffered very badly from poor supplier support and eventually had to look elsewhere for urgent help and advice.
Amaya were recommended and having made contact, we very quickly got everything sorted. We had tried our initial Heat Transfer paper but were never happy with the weeding as we got too many rejects and wasted products. We are now using the Amaya and Forever products and can only sum it up like this.
When using the previous product, we continuously lacked confidence but when using the Forever product our confidence was high as it has remarkable weeding properties and we have had no rejects. The added bonus is that we now have a superior product range in Forever and much more competitive pricing which allows us a greater margin or indeed to pass the savings on to our customers when prices get tight…
In the few months we have worked with Amaya, they have introduced more new transfer paper options in a continuous effort to reduce their client base overhead costs.
Amaya…..A company with the “Creative Touch”
Colin and AndrewCo-Founders - Ultimate Promotions
Thanks Adam
I really appreciate that and it was lovely to hear from you and chat, I’ll definitely enjoy learning how to use the foil and will hopefully get some good results, I’ll definitely post some pictures for you to see.
I must say you guys are excellent and I massively appreciate the help and support you all give happily and freely, it is second to none your customer service so thank you.
Will be in touch soon when this blows over definitely want to expand my use of different papers from you when finances allow and customers return.
Take care
Robert SmithDirector - Southwest Customised Clothing
Honestly speak to the guys at Amaya Sales UK. They have a branch in Nottingham too as well as HQ down south. The training, support and aftercare you get is second to none. We had sooo many problems with our Hotronix press (the oki has been fine). Stahls / target transfers themselves refused to sort the problem even under warranty despite being less than a week old, a month old, and 4 months old. Amaya paid out of their own pocket to sort us out and provided a loan press whilst it was being sorted so our production could continue. We’ve now spent over £45k with them and never been let down 👍🏻
Any questions you have – before or after purchase – just give them a call and they will answer honestly. If it can’t do something, they’ll tell you. If something works but could be tricky, they’ll tell you. Ask for a demo session on their premises, you don’t have to commit to anything just to look, watch and try for yourself 🙂
Scott SaundersDirector - Novaturient Nottingham
Hi Liz,
I just wanted to say a big thankyou for getting my printer sorted. John was very professional and did a great job. I REALLY want to thank Dan who was with John. While John was dicking around with my printer Dan ran me through placing cutlines around images for my Roland. You have NO idea how much time and money he has saved me. I have been paying a little Egyptian fella on Fiverr to do them for me. Dan showed me exactly what to do. I have trawled the University of YouTube for two years trying to find an easy way to do it, Dan did it in 5 minutes. Dan deserves a promotion!!
Thanks again Liz
Ken WebsterDirector - Carry On Printing
I just wanted to say how impressed we were with Steve on Monday. It was a very informative session and we gained a lot from it. He answered all of our questions and ensured we were 100% happy with the printer before he left. He’s a credit to your company and as always, it’s a pleasure working with you guys. Customer service is exceptional and we look forward to keeping our relationship going for as long as possible.
Ian WorsleyDirector - Flocking Legless
Dear Julian,
This is just a quick email to show our gratitude for the training day we received from Adam Wyles, and Lee in Portsmouth last week.
Albeit a few communications/misunderstandings that caused some negative vibes over the past weeks… we can honestly say we are astounded by the level of customer service given by all your staff members.
Their level of commitment with regards to solving issues is second to none!
The welcome we received in Portsmouth last Thursday was outstanding, we even had ancillary members of your team, that wasn’t a part of the training day, come along to meet us and say hello, this was lovely.The instruction on the use of the Roland from Adam and Lee was highly professional, simple to understand, friendly and inspiring, and has left us extremely excited for the arrival of our new printer.
Adam, even took the time to educate us on many essential methods of use, with regards to Transfer rip and our oki printer, which we never knew about, this alone has already made a massive impact on the quality of our workmanship since.
We would also like to give a shout out to Adam Barr and Liz for listening to our gripes and dealing with them in such a professional fashion over the past few weeks!
We can honestly say that you have an amazing team and that we look forward to working with you for many years to come.
Carl Turner & Brett MoorCo-Founders - 1066 Logos Print and Embroidery Ltd
Hi Adam,
Thank you so much. Oki have been in touch and are helping resolve the issue.
I just wanted to say how much I have been impressed with yourself, and all other members of your team that I have dealt with.
Such a refreshing change from the previous supplier.
I have had numerous issues before in the past and raised them with various people at the previous supplier and have always been told I would be called back, or Oki would be contacted for me etc and not once did I have a callback or a call from Oki.
The change in dealing with Amaya is outstanding.
I am so pleased I found a company that actually knows what they are doing and gives a damn about their customers.
You have my custom for everything that is physically possible to purchase from you.
With that in mind, I would really like to change to your software asap. So if you could let me know how we carry that out, I would be very grateful!
Have a great weekend!
Carol MudgeOwner - The Little Booteek
Always so friendly and knowledgeable. Went for a session onsite to get to know the equipment and to use programme etc, then had help installing the printer at the work place and Adam is always there to help out when we have a problem!! Don’t think we could have done it without the backup support.
Megan Crees
I think Amaya may be my favourite company of all time. We’ve worked together for almost 10 years and they offer the most personable, friendly service in the entire industry.
Amy CunliffeCo-Founder - Inkthreadable
Over the moon with our new Oki printer, the service at Amaya is exceptional, very responsive and happy to help, a well oiled firm to say the least! Happy to use for all our garment decoration requirements, recommended!
Will Plane
Bought a Melco embroidery machine from Amaya, the service from start to finish was second to none. I am extremely happy with my purchase and the support that I receive from Amaya, I know that any problems I have, help is just a phone call away.
Nicola Harding
Have used Amaya since 2003. Seventeen years !!! sheesh lol. They helped my business from day 1 and i am still running. Julian and co have been supportive throughout. We have exchanged several bottles of champers over the years as our families have grown. If you are seriously considering entering this business then i would highly highly recommend. You are not just buying a piece of machinery. You are buying a caring, rich in experience support network.
Nia Heaton
Always extremely helpful. I am a complete novice but always there to help, especially Liz. Can’t thank her enough.
Christine Warrior
Amaya Uk have been beside us as a Company for over 17 years, and through that time they have always been there to offer advice and help. Through their excellent support we have grown not just in the world of Embroidery, but in printing through the various printing formats they offer. We have found them professional, caring and helpful, and always willing to go that extra mile to ensure we have what we want, not what they want. We can only thank them for all their help, and just wish we met them a lot earlier.
Mike Mullis
Great company for all types of garment decoration tools and materials. Always helpful and friendly. Have always gone above and beyond when we were having issues with our printer My only little peeve is that theres been a few times where I have had an issue and been told I will get a call back and haven’t and have either had to call again and feel like I am pestering or have managed to figure it out myself through trial and error.
Tracey Glastonbury
Excellent service, quality products and support.
Marcus Coates
Just bought a new embroidery machine from them – service and training to date has just been fab very happy
Jackie Card
Don’t miss these guys, for the best-priced HTV!
Yaw A-K
First class service and after care. Would not hesitate in recommending Amaya.
Ken Webster
Being new to DTG printing a couple of years ago it was essential I purchased a machine that is consistent and from a company that would help me through the early stages of learning DTG. I was very happy with the first year under warranty and I really did need there help. I still often ask for advice and I still get the advice. Consumables arrive very quickly too. I am extremely happy I purchased my DTG from Amaya. Thank you Amaya.
Michael Snook
Always on hand with the best products and advice to grow, maintain and prosper with our printing and embroidery business. Their friendly service and prompt flexible attitude makes them second to none. If I could keep them a secret I would – i do not hesitate in recommending everyone at Amaya Sales UK.
Simon Lloyd
Best company for all type of printing machines and garment materials, I bought DTG printer demo is perfect it went smoothly bought the machine straight way thanks for Julian and Peter.
Raghu Mady
Over the years, we’ve had nothing but great service from Amaya, both in terms of customer service and through their highly skilled engineers. Thoroughly recommend them.
Tovi Sorga
Professional service from start to finish. Thank you to the everyone at Amaya, looking forward to working together for many years to come!
Nic SimonsDirector - Shirt Monkey
Seem to know their stuff ! Perhaps a little flexibility on price would be helpful.
John Lamming
Knowledgeable in their products. Always helpful. No problem is too much. We always feel like valued customers when we visit, even if the visit is to solve a problem. “The customer is king” appears to be their mantra. We have a Melco EMT16 and a Texjet Echo from them and the performance of both the company and the products is exceptional.
Carl Pettit
