Why support and training is key
Amaya Sales UK Ltd firmly believes that the level of backup you give to your customers reflects directly on the quality of your business, we believe that no business can claim to be successful if you do not have a satisfied client base. This is why we spend a lot of our time making sure our customers receive the very best in aftercare support.
Many of our customers who purchase machinery from ourselves are new to this industry and what they need to know is that we have the expertise and intention to help them succeed in their new venture, not just to supply the equipment but to help them grow their business and help with production techniques, promotion & marketing ideas and always be at the end of the phone to offer advice relating to any part of our industry.
This level of service and commitment is the reason we believe we have an extremely high level of customer retention, the results quite simply speak for themselves. Should any of our customers need our help, we have fully certified technicians on hand to resolve any situations promptly and professionally and we carry a full complement of spare parts.
What training do we provide?
Once you have purchased our equipment you will be trained on-site or on-line by a technician who has years of experience with people of all backgrounds and pride ourselves on our ability to competently train even the most inexperienced of individuals. We also do not limit the amount of training we give, if, after you receive your initial training you are not completely confident, we can arrange further training at no extra cost. (please be aware that this relates to the individual(s) which were originally trained, we cannot give unlimited training to members of staff who were not present on the initial installation unless arranged by prior agreement).
In addition, you as our customer will receive unlimited telephone support for the entire time you own your equipment. We feel this is especially important when you are first setting up and also the help we give to individuals once their warranty expires reduces the chance of any labour charges.
Why take our word for it?
We are so confident in our level of support that you can quite easily put us to the test, speak to our customers, visit them or just read some of their testimonials.