How Can We Help?
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Texjet Echo2
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Guides
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Maintenance
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Texjet Shortee2
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Guides
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Maintenance
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Texjet Plus
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Texjet Shortee
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Manuals
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Firmware
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Drivers
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Guides
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Texjet Echo
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Manuals
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Firmware
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Drivers
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Guides
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FAQ's
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General
- I have blocked nozzles what is the procedure to try and fix this?
- I get a 1601 error on boot up of the machine?
- I get the error code 1401 on boot up of the machine?
- I get the error Service call 122?
- After you print the image the colour looks great, but after you fix it, the print looks dull?
- The printed colours do not look correct. They do not look like what you see on your monitor?
- The printed image is wiping off, washing out, fading badly or bleeding?
- You get the message on the head control panel “Maintenance cartridge cover is open”?
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Cleaning & Maintenance
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Printing & Platens
- Articles coming soon
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Inks
- Articles coming soon
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Video Tutorials
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RIP Software
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Digital Factory Apparel Polyprint Edition V10
- Highlight White Feature in Digital Factory Apparel Polyprint Edition v10
- Available Print Queue Tabs on Digital Factory Apparel Polyprint Edition v10
- Available Print Modes on Digital Factory Apparel Polyprint Edition v10
- How to use the Job Colour Replacement tool in Digital Factory Apparel Polyprint Edition v10
- How to get the latest updates in Digital Factory Apparel Polyprint Edition v10
- Basic printing process with Digital Factory Apparel Polyprint Edition v10
- How to get the best print quality using the features of Digital Factory Apparel Polyprint Edition v10
- Fluid Mask: A powerful background removal tool on Digital Factory Apparel Polyprint Edition v10
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DTF Xpress
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Pretreater Pro
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EMT16X
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Guides
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Manuals
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Software
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Machine Training & Videos
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Maintenance
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Software Training & Videos
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EMT16 Plus
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Guides
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Manuals
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Software
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Amaya XT
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Guides
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Manuals
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Software
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FAQ's
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General
- Why does my machine not appear on screen when booting up?
- My machine thread keeps breaking during operation. How can I fix this?
- How to fix false thread breaking
- My embroidery looks puckered or tight. What can I do?
- My machine is not trimming. How can I fix this?
- Why do my needles keep breaking?
- My software is unresponsive on boot up. What can I do?
- The embroidery looks untidy
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Design Shop Software
- How do I put lettering onto a lower arc?
- How small can I make my lettering?
- How do I add a trim between my letters?
- My letter are looking too thin. How can I change this?
- Why are my Circles sewing out as ovals?
- How do I change the colours in my DST file to be the same as the design?
- My software is unresponsive on boot up. What can I do?
- The embroidery looks untidy
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Hooping
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Maintenance
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Error Codes
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Design Shop
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Amaya XTS
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Amaya NON XT
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Pro9541WT
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Guides
- Forever Subli-flex (No Cut) Instructions
- Forever Subli-dark (No Cut) Glitter Instructions
- Forever Classic & Universal Instructions
- Forever Five Star Universal Instructions
- Forever Flex Soft (No Cut) Instructions
- Forever Laser Light (No Cut) Instructions
- Forever Laser Transparent (No Background) Instructions
- Forever Multi Trans Instructions
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Pro8432WT
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Guides
- Forever Subli-flex (No Cut) Instructions
- Forever Subli-dark (No Cut) Glitter Instructions
- Forever Classic & Universal Instructions
- Forever Five Star Universal Instructions
- Forever Flex Soft (No Cut) Instructions
- Forever Laser Light (No Cut) Instructions
- Forever Laser Transparent (No Background) Instructions
- Forever Multi Trans Instructions
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Pro7411WT
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Guides
- Forever Subli-flex (No Cut) Instructions
- Forever Subli-dark (No Cut) Glitter Instructions
- Forever Classic & Universal Instructions
- Forever Five Star Universal Instructions
- Forever Flex Soft (No Cut) Instructions
- Forever Laser Light (No Cut) Instructions
- Forever Laser Transparent (No Background) Instructions
- Forever Multi Trans Instructions
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FAQ's
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General
- I have been using another product – how will the Forever Transfer compare?
- Do I have to use special garments to use the products like Dye Sublimation?
- Do I need to have the Forever Transfer RIP to use the Transfer Papers?
- Do I have to have an Oki to use the Forever Transfer Papers?
- Can I try samples of the paper before purchasing a full pack?
- How many times can I use the Matt Finishing sheets?
- How many times can I use the Gloss Finishing sheets?
- What design software do I need?
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OKI Printers
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Forever Laser Dark
- I keep getting white speckled glue where there shouldn’t be any?
- The B paper (glue) isn’t transferring completely over to the A-foil?
- When I’m pressing the transfer to the garment I don’t get a perfect transfer. Why is this?
- What way round do I print on the transparent sheet / A Foil?
- Can I use any of the B paper with my Laser Dark A-foil?
- I’m printing onto a sports t-shirt and the pale colours don’t look very bold, how can I improve this?
- Can I use Laser Dark to print onto a Nylon Waterproof Jacket?
- When transferring the B paper to the A-foil the edges of the transfer don’t seem to transfer completely?
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Forever Laser Light
- When pressing to a t-shirt I’m getting inconsistent results, the ink doesn’t fully transfer over to the garment, what am I doing wrong?
- When peeling away the transfer from the t-shirt I’m finding the paper gets left behind and won’t peel away cleanly. Why is this?
- If I’m printing onto a white t-shirt why do I still need to print white toner?
- Is it just white shirts that I can use Laser Light (no cut) on?
- Why should I use Laser Light (no cut) and not just use Laser Dark (no cut) for everything?
- Can I mix Laser Light (no cut) and Flex Soft (no cut) together?
- Will the Laser Light (no cut) product leave a residue around my image when I have pressed it?
- What are the best applications for the Laser Light (no cut)?
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Forever Flexsoft
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Forever Multi Trans
- I would like to print onto black or coloured mugs, what paper would I need?
- What’s the difference between the Multi-trans Metallic and the Multi-trans Select, they both seem to print silver & gold?
- Do my products need to be specially coated to use this paper?
- Can I use the Multitrans product on a clam press?
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Forever Waterslide
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Hot Stamping Foils
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Video Tutorials
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Print & Cut
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Maintenance
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Regular Maintenance
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Manual Cleaning
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UV Printers
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Maintenance
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Regular Maintenance
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Manual Cleaning
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Normal Cleaning
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Powerful Cleaning
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JIG Templates
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Roland Software
- Articles coming soon
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Video Tutorials
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Transfer Papers
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Video Tutorials
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User Guides
- Forever Classic & Universal Instructions
- Forever Five Star Universal Instructions
- Forever Flex Soft (No Cut) Instructions
- Forever Laser Dark (No-cut) Instructions
- Forever Laser Light (No Cut) Instructions
- Forever Laser Transparent (No Background) Instructions
- Forever Multi Trans Instructions
- Forever Multi Trans Metallic Instructions
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Print & Cut Media
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Heat Transfer Films
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FAQ's
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General
- My design will not weed out of the Heat Transfer vinyl?
- When I cut my design and take it out of the cutter all the design falls over the floor in pieces?
- Can you use the same cutting force on all Heat Transfer Vinyl’s?
- Will a nylon jack melt when I heat press a vinyl to it?
- How do I pick out my design and what do I use?
- I want to heat press to Cotton what Heat Transfer vinyl should I use?
- Can I use the same Heat Transfer Vinyl for everything?
- When I cut my design all the corners are jagged?
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Vinyl Cutters
- Is there any maintenance that I need to do with the cutter?
- How long should my blade last in the Cutter?
- When weeding I keep picking off some of the small detail so the design is useless, how do I get around this?
- My vinyl is running off the rollers on the cutter and ruins the job?
- When I cut my design all the corners are jagged?
- Can you use the same cutting force on all Heat Transfer Vinyl’s?
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Cuttable Materials
- Can I use the same Heat Transfer Vinyl for everything?
- When I cut my design and take it out of the cutter all the design falls over the floor in pieces?
- I am heat pressing a football shirt and the colour of the shirt is bleeding through the design?
- I heat press a few different heat transfer medias and they are all at different temperatures. Can I use the same heat settings for all of them and just adjust the time accordingly?
- Which is better Hot or Cold Peel Heat Transfer vinyl?
- I want to heat press to Cotton what Heat Transfer vinyl should I use?
- Which way around do I put the Heat Transfer vinyl into the Vinyl cutter itself?
- My customer has returned a shirt and all the vinyl is cracked and feels brittle?
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Print & Cut Materials
- Can I use the same Heat Transfer Vinyl for everything?
- When I cut my design and take it out of the cutter all the design falls over the floor in pieces?
- I am heat pressing a football shirt and the colour of the shirt is bleeding through the design?
- I heat press a few different heat transfer medias and they are all at different temperatures. Can I use the same heat settings for all of them and just adjust the time accordingly?
- Which is better Hot or Cold Peel Heat Transfer vinyl?
- I want to heat press to Cotton what Heat Transfer vinyl should I use?
- Which way around do I put the Heat Transfer vinyl into the Vinyl cutter itself?
- My customer has returned a shirt and all the vinyl is cracked and feels brittle?
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Video Tutorials
Why support and training is key
Amaya Sales UK Ltd firmly believes that the level of backup you give to your customers reflects directly on the quality of your business, we believe that no business can claim to be successful if you do not have a satisfied client base. This is why we spend a lot of our time making sure our customers receive the very best in aftercare support.
Many of our customers who purchase machinery from ourselves are new to this industry and what they need to know is that we have the expertise and intention to help them succeed in their new venture, not just to supply the equipment but to help them grow their business and help with production techniques, promotion & marketing ideas and always be at the end of the phone to offer advice relating to any part of our industry.
This level of service and commitment is the reason we believe we have an extremely high level of customer retention, the results quite simply speak for themselves. Should any of our customers need our help, we have fully certified technicians on hand to resolve any situations promptly and professionally and we carry a full complement of spare parts.
What training do we provide?
Once you have purchased our equipment you will be trained on-site or on-line by a technician who has years of experience with people of all backgrounds and pride ourselves on our ability to competently train even the most inexperienced of individuals. We also do not limit the amount of training we give, if, after you receive your initial training you are not completely confident, we can arrange further training at no extra cost. (please be aware that this relates to the individual(s) which were originally trained, we cannot give unlimited training to members of staff who were not present on the initial installation unless arranged by prior agreement).
In addition, you as our customer will receive unlimited telephone support for the entire time you own your equipment. We feel this is especially important when you are first setting up and also the help we give to individuals once their warranty expires reduces the chance of any labour charges.
Why take our word for it?
We are so confident in our level of support that you can quite easily put us to the test, speak to our customers, visit them or just read some of their testimonials.