Positive Feedback

Hi Peter

I hope you are well. Just a quick note to provide some positive feedback for your staff who have helped me out recently and shown what a great team you have at Amaya UK.  This has confirmed to me that we made the correct choice of equipment and support, following our months of research.


Over the weekend I had a problem with one of my EMT16’s and penned an email to Alan & Fern hoping to get a response first thing this morning. Alan went one better than that and responded within a few hours on Sunday, offering a number of solutions, (i certainly didn’t expect this but it was great to be able to try and start the recovery process as soon as possible).


Fern responded immediately this morning and coordinated a plan to find time for Alan to call in due to us not being able to sort out the problem via the telephone. Alan identified the problem and the machine was back up and running (including calibration) - a great relief due to my biggest order to date arriving on Wednesday (in excess of a 1000 pieces…..).


 In this world we are quick to make complaints and very rare do people get a ‘thank you’ for a job well done, something that your team seem to be able to do with ease and professionalism.


 Please pass on my thanks to Fern & Alan.


 Kind regards




 The Badger Embroidery & Print Co=