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We are competitively priced, a lot simpler to use and with product consistency. Contact us if you would like to test a few sheets out.
Price is usually reflective of quality, so we wouldn’t recommend cheap presses. The main thing you need to look for is even temperature (across the bed) and good even pressure. We have a range of presses that we have tested with the Forever paper on our Heat Press product page.
If you’re getting some misalignment it may be because the printer isn’t on a level surface, the toners are sitting incorrectly – simply take the toner and drums out and re-insert.
If this still isn’t working the to realign click Menu on your printer LED screen, then Print Settings, Registration, Adjust and then repeat until registered.
a. Please check that the E-Stop button is not engaged by twisting it to the right
b. Please check that the ethernet connection is plugged into the Machine & the
a. Check that your bobbin tension is set between 250-300 using the tension gauge
b. Check the acti-feed lower limit setting is not set too high or low Default is 4pts
c. Check the retaining finger is set in the correct position using the Help guides in the downloads section
d. If it is a new design make sure the tie in and tie off settings are set correctly.
e. Check that the presser foot is set correctly to the fabric
f. Inspect the drive wheels for thread or grooves make sure they are clean and move freely
g. Change any old needles and make sure they are installed correctly.
h. Run a test design to see if the customer design is causing the issue.
i. Check for sharp areas around the hook and needle plate especially if there has been a recent needle break
j. Check the hook timing
a. Check the thread path and make sure the thread is around the thread break bar
b. Check that the bobbin tension is set correctly
c. Check the acti-feed lower limit setting is not set too high Default is 4pts
a. Check the bobbin tension is not too loose
b. Make sure the hoop is tight enough to secure the fabric
c. If the material is thin & or stretchy use some heavy weight cut away backing to stabilise the garment
d. When hooping do not stretch the fabric in the frame
e. Check that the design is not too dense, too many stitches in a particular area will cause puckering
a. Check the design for tie in and tie off stitches
b. Make sure the bobbin tension is set correctly
c. Check the retaining finger is set correctly
d. Change the trimming knife
e. Check that the trimmers are setup correctly (Contact a Technician if unsure)
a. Old needles have a bigger chance of breaking so change them on a regular basis
b. Install a larger needle for thicker more dense garments like caps or bags
c. Check the design for very dense areas
d. Make sure the machine is trimming, missed trims can cause the needles to break in certain circumstances.
a. Check that the needles are installed correctly
b. Check the bobbin tension and condition of the bobbin case
c. Check the retaining finger is set correctly
d. Make sure the hoop is tight in the hoop arms
e. Make sure you are using the correct backing paper for the fabric
f. Check the x-cable tension
g. Check the hook timing position
In the Lettering properties box under Arc settings change the angle to 180 and select Counter Clockwise
We recommend no less than 6mm to achieve legible letters using 40’s thread and 75 needles. However you can use a thinner thread and a 60’s needle to achieve smaller letters and fine detail
Open the properties box put the cursor between the letter then click on the scissor icon. A trim function will appear. You can select which letters you trim between.
To make the columns of the letters appear more bold, you need to add Pull Comp. In the properties, Pull Comp can be added as a percentage.
The shape is being distorted due to the movement in the fabric to combat this the circle needs to be made into an oval to compensate. Adding Pull Comp can also help.
Select the colour, right click to the properties box, in Colour, select the correct thread chart and shade number. Do each colour individually. When all the colours are correct save as an OFM file and every time you open the OFM in either Design Shop or OS the colours will be correct
Getting the back of the hoop set correctly and the tension of the garment is crucial to getting good quality embroidery, to tight and you can damage the garment too loose and the garment will move and flag during embroidery causing loose stitches, missed trims and needle breaks.
Cut Away backing is a woven or non-woven material that must be cut form the fabric after the embroidery is complete. This type of backing is used to support the embroidery on the fabric during and after the embroidery process. It also prevents the fabric from stretching during embroidery. Cut-away backing is a great choice for knits or loosely woven materials. These materials tend to move and stretch. The cut-away backing helps to stabilise the material and support the stitches. Cut-away backing also has a softer feel to it. If the embroidery is going to eventually be against skin directly, consider using cut-away for a more pleasant experience for the wearer. As the name implies, cut-away backing must be removed by cutting it away with scissors after the embroidery is complete. It is best to remove leaving ⅛ to ¼ of an inch edge.
Tear away backing is a non-woven material that tears easily in any direction and can be easily removed after embroidery. Tear away is extremely simple and fast to use, but the uses are limited because it offers little support to unstable fabrics. Some examples of fabrics suitable for tear away are cotton sheeting, heavy woven dress shirts, denim, terry cloth, and hats. Tear-away backing is a favourite among embroiderers because of it’s ease of removal. It is simply torn away from the garment after the embroidery is finished. It often has a feel that is similar to paper, and leftovers can be rough against skin. It is best used with stable materials, as the backing offers little support for the material.
Speciality backings such as poly mesh and nylon mesh are also options. While they may not be as stable as traditional cut-aways, they are much less visible through lighter weight garments. They also tend to be softer than other backings. Water soluble backing is also available for jobs that require that no backing be left after the completion of the embroidery. Be aware that this would require a fairly stable garment as the backing will be dissolved completely and offer no support once the garment has been laundered.
Toppings are used to keep your stitches from falling into the nap of a lofty material like terry cloth or polar fleece. It can also be used to clean up small lettering and the overall appearance of your embroidery. Most toppings are water-soluble and can be easily removed after the embroidery is complete.
If you are having trouble embroidering caps please refer to the Cap Embroidery section of the manual, it has a step by step guide on how to embroider caps from installing the cap frame to getting the digitising done correctly.
The machine has built in stitch timers to tell you when it needs your attention these consist of the below
200,000 Stitch Maintenance
2,000,000 Stitch Maintenance
10,000,000 Stitch Maintenance
30,000,000 Stitch Maintenance
Thread Feed Roller Maintenance
When these are required you will get a popup window telling you which one needs to be completed, DO NOT ignore these as it could void your machine warranty.
General maintenance of the machine keeping covers and other parts dust free is also good practice and can prevent sewing issues that build ups of such materials may cause.
Cleaning out under the needle plate is also good practice when embroidering very high lint content garments such as towels and fleeces.
If you suspect maintenance has not been done on the machines you can check this by clicking on Settings > Timers within the OS software, it will give you the list of timers and how many stitches are left, if some have minus figures they will have to be done
If you have followed all of the maintenance steps and your machine is still not performing to the required standard it may need a service. Contact our team.
This is normally a temporary error and in most cases can be fixed my pressing the emergency stop button and then releasing, it should then allow you to continue embroidery when pressing the green button. If this does not resolve the problem you may have a garment trapped that is stopping the machine from moving left to right or front to back. Remove the blockage and then follow the steps above.
65/9 - Benefit: Smallest of the more common needles. Used for fine fabrics, 60-weight thread, and delicate design details and tiny lettering.
65/9 - Drawback: Thinner needle blade is more prone to needle deflection and breakage.
70/10 - Benefit: Used for fine fabrics, design details and small letter. Good needle size for a larger majority of embroidery work.
70/10 - Drawback: Thinner needle blade is more prone to needle deflection and breakage.
75/11 - Benefit: Standard needle size and good for the majority of embroidery applications.
75/11 - Drawback: May be too large for finer detail work.
80/12 - Benefit: Largest of the more common needles. Often used caps with buckram backing or cotton duct jackets to help alleviate thread breaks.
80/12 - Drawback: Larger holes can damage finer materials and smaller design details.
90/14 - Benefit: Used with some specialty and metallic threads.
90/14 - Drawback: Larger holes can damage finer materials and smaller design details. Uncommon needle size and can be difficult to source and purchase.
100/16 - Benefit: Used with the thicker 12-weight threads like the wool-acrylic blends.
100/16 - Drawback: Larger holes can damage finer materials and smaller design details. Uncommon needle size and can be difficult to source and purchase.
You need to make sure the capping area/wiper is cleaned thoroughly. Make sure your ink is in date. Try performing a small clean and do a nozzle check, if it is no better to perform a power clean and then another nozzle check, if it is still no better we need to soak the print head in cleaning fluid overnight, Perform another nozzle check after 8 hours soaking. If it is still not resolved contact our office to arrange a site visit.
A, The maintenance tank has come to the end of its life and needs to be replaced, you can order one from our office using the part number 1017131
A, The chips on the cartridge have become too low and need to be reset using the below sequence. Turn off the printer and reboot, when the non-genuine message appears you need to click Proceed, then yes then no. the printer will boot up to the ready state which will allow you to reset the cartridges. Press the Shift key followed by the eject key (Cartridge reset key on echo 2) it should display ink level reset and the machine can be booted up correctly.
A, Wrong table movement has been detected during start-up. This error occurs if the user doesn’t press the Shift+F1 when the “load paper” message appears and instead he presses the “Home” button. It can also appear after the “Load Paper Correctly” message. In this case, the table will move suddenly to the back side of the printer where it will reach the terminal switch. If the 1226 error appears during the start-up, it could be caused from a pending print job. Remove the USB cable from the printers socket and restart the printer. Clear all pending print jobs from the computer. If the error still persists it could be caused by an over tight movement belt of the tray or tray movement problem. Please contact the service personnel
The temperature is set too high on the heat press. Make sure you test the temperature using heat test strips or a heat gun. If the temperature is too hot, it could scorch the shirts and the ink. There is too much pressure being applied to the shirt during fixing. When heat pressing your shirts, make sure you do not apply too much pressure. You should not have to put a lot of pressure to clamp the heat press down. Wrong type of paper used to protect the shirt when using a Heat Press for final fixation. Make sure the paper that is used for fixing is either a Teflon pad or Silicone treated paper. We recommend our protective sheets.
Your print head nozzles could be clogged. Run a nozzle check on a piece of clear film to see how the nozzles are firing. Do a daily maintenance. Run a head cleaning and a nozzle check in repetition to see improvement. Use a powerful cleaning and a nozzle check in repetition to see improvement. See for Print head clogging problems. On the photo image has been attached another ICC Profile from its embedded. Picking another profile with a smaller gamut, like sRGB, can limit the number of colours you can print. Picking a profile with a larger gamut space like Kodak Pro Photo RGB can lead to false expectations or “neon” like colours on output. For the RGB, CMYK, and Grey photos you need to select always “Preserve Embedded Profiles”. This ensures that Photoshop does not automatically convert or alter your files in any way. The thing to think about here is that the more you “convert” your files to other spaces the progressively more you can “degrade” the image. You have a vector image with an ICC profile or in RGB mode. When working with vector images in Corel Draw always work in CMYK mode and while exporting the file into TIFF uncheck the Apply ICC Profile option and save it as CMYK to obtain the given colours from the printer. Usually when a colour prints out wrong it is because a nozzle is clogged. If you are trying to print out an orange image but all that prints out is yellow, then that means the magenta is clogged and that pigment can’t mix to produce the orange. The biggest part of your Texjet plus is to check for, is the capping station. Make sure this ALWAYS stays clean. The print head uses this to dock when the printer is not in use to ensure the print heads do not dry out. The print head also uses this during a head cleaning. If the capping station is dirty, the printer cannot do a head cleaning properly, thus not working out the nozzle clog.
Garment was improperly fixed. Inks need to be brought up to approx. 150-180 degrees C. for 180 - 240 seconds for white and for darker garments. Too much or too little pressure applied when heat pressing. When pressing the garment in the heat press the top of the heat press should gently rest over the silicone paper. This allows the moisture of the inks to escape and properly fix. Temperature of heat press is not correct (Either to hot or too cold). Make sure the heat press is heating up evenly or correctly. (Should be 150-180 degrees C) You can test this with a touch less infrared thermometer or heat testing strips. Pre-treatment improperly applied. Pre-treatment may still be wet. Simply fix longer. Poorly pre-treated? Apply more pre-treatment on successive shirts and fix again. Too much pre-treatment. Use less pre-treatment in future. See pre-treatment on dark and coloured textiles. Type of fabric being printed For best results print onto 100% cotton! With 100% colours will look their best. For 50/50 blends of cotton and polyester ink needs needed to be fixed quickly to reduce possible bleeding. How the garment is being washed. Wash at maximum 40ºC inside out preferable with liquid detergents and delicate dryer settings. Make sure heat press is heating up evenly and correctly. Heat press should lightly press garment. Pre-treat evenly and away from printer. Fix Pre-treat properly.
The platen is in the eject position. Insert the platen into the home position. The keypad is in the menu. Exit the menu from the keypad.
The printer needs head cleaning. Do head cleaning and printing nozzle checks until a decent nozzle check is achieved. Perform a powerful cleaning circle and check if a decent nozzle check is achieved. If not, see Print head clogging problems. The dampers are faulty or exceeded their period of time. Order replacement dampers Please contact service personnel. Capping Station Clogged. The capping station may need cleaning. If the printing head did not seat properly, all of the print heads could be clogged. Please contact service personnel. Ink is not flowing from the Cartridge. The Print Head move like it is printing but no ink sprays out. This is caused by a vacuum is being created in the Cartridge. Remove the cartridges and clean it, or order a cartridge replacement. Please contact service personnel. Ribbon cable to the print head is burnt or not connected. This can happen if you replaced a print head and did not make sure the cable was attached properly. Please contact service personnel. Main Board is bad. There is a chance the mainboard in the printer is bad. The board could have a defect. Please contact service personnel.
The printer is not ready to print the job. Check at your printers display if you get the message ready. There is a connection problem. Check your USB connection. Remove the USB cable and put it again. There is a communication error between your Texjet and your computer. Restart the printer and the computer to ensure that all pending jobs have been deleted. Never use a long USB cable or switch boxes or hubs with big load of traffic. Make sure always to stop your print job in the correct way without leaving any print jobs in the spooler.
You are using a low (360 dpi) Print Mode. Use a default (720dpi) Print Mode. A 360 dpi Print Mode is the fastest but lowest quality where head clogs or misalignment will show as banding. The capping station is dirty and either not cleaning the print head completely or adding more debris to the print head and causing print head to become clogged. Thoroughly clean the capping station. It can be cleaned with swabs and cleaner. Be sure to clean the plastic around the foam pad as this is where the print head will rest when the printer is not in use. Also be sure to clean the rubber wiper blades as these wipe excess ink and debris off the print head and will accumulate said ink and debris. Ink in the nozzle opening has dried out from exposure to air for an extended period. Do head cleaning and printing nozzle checks until a decent nozzle check is achieved. Perform a powerful cleaning circle and check if a decent nozzle check is achieved. A serious or permanent clog of the head may require replacing the print head. Please contact service personnel. Perform the basic and weekly maintenance task according to the intervals given in the description Run head cleanings before printing in the morning as well as printing a nozzle checks to gauge status of print head prior to printing onto garments.
The resolution of the image is too low. Resolution at 72dpi is for viewing the image on a computer monitor only. Images which are intended for printing need to be a high resolution. If the image is not at a resolution between 120dpi and 300 dpi this causes the image not to have a good number of pixels, therefore, losing detail when the image is printed out. You can try upsampling the image to a larger resolution but the image still will be “soft” when printed. The garment is too far away from the print head, check the garment height using the auto height adjustment and reprint.
The print head was damaged by crashing into shirt plate, print bed etc. Order replacement print head. The capping station is dirty and either not cleaning the print head completely or adding more debris to the print head and causing fibres and debris to collect ink and ooze or drip ink. Thoroughly clean the capping station. Debris or shirt fibres collected on print head as well as print head carriage. Using the reflection from the print bed gently clean the bottom of the print head and remove any debris, dried ink and fibres. Too much ink in the cartridges If your cartridges are filled too much with ink, there could be too much pressure in the cartridge ink lines and the ink is forced out of the print head. The cartridges should be filled below maximum ink limit. Altitude can have an effect. High altitudes can also have an effect on the “pressure” in the system. If you are having an unusual amount of problems and are in high altitudes, don’t fill the system too full and try adjusting the height of the system. The printer is not level Not levelled printer has as result not levelled cartridges. This can also have an effect on the “pressure” in the system. Check your printer if it is well levelled. Faulty cartridges Change cartridges Please contact service personnel. The dampers are faulty or exceeded their period of time. Order replacement dampers Please contact service personnel. Always check height of print head prior to printing. Clean the capping station on a regular basis. Clean debris from print head daily. Keep your printer levelled. Don’t fill too much the ink cartridges.
There is a wrong operation in the printer startup. This error message indicates that the gear system which moves the print head during the initialization cannot function properly. If after a simple restart the problem persists, then the user must remove the gear system and resize the spring inside (for further details please contact the service personnel).
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