5th November 2020
We hope this message finds you, your home and work families safe & well, as we enter into a second period of national lockdown, albeit not as unknown as it was back in March of this year.
In light of the new restrictions, we wanted to write and advise all our customers that we will remain 100% open for business.
Our warehouse, customer service and support teams will continue to carry out all their normal duties from home, the office or on the road, following the strictest guidelines to keep themselves and our customers safe.
We are well stocked from our suppliers and don’t anticipate any disruption to supplies or services.
Specifically, we are offering:
- Same day despatch on all orders received daily – guaranteed cut off 3pm
- Full telephone and online technical support in the usual timeframes
- Service call outs and equipment installations will be assessed on an individual basis and will be subject to the premises being Covid-19 safe.
- Virtual demonstrations are available and customer visits to our premises will be assessed on an individual basis.
We will endeavour to maintain the same level of support we pride ourselves in but are mindful that this could change if our team experience any illness or need to isolate; please be understanding in these circumstances.
Let’s all hope that this second lockdown does end on the 2nd December or at least before Christmas, so we can all enjoy a much deserved break with our families.
Thank you for your continued support
Stay safe, Stay positive